We can help you to Be Treatment Ready with virtual consultations, nurse treatment planning sessions, at-home AMH and contact-free diagnostic semen testing. You can also sign consents and, if you've had the necessary tests, receive your treatment protocol online in your Patient Portal. You can read below about all the measures we have put in place to make sure we provide you with the best treatment and care in the safest way we can.
The health and safety of all our patients and staff is our absolute priority. We are making changes to the clinic environment, the way we provide treatment and also how we interact with you and each other to make sure it's as safe as possible for you having your IVF treatment with CARE.
To reduce face-to-face interactions we will
We recognise that remote appointments aren’t for everyone and we will continue to offer in person appointments if we can.
We’re adapting our clinics so everyone can follow the principles of social distancing as far as is possible.
Keeping things safe in the laboratory
We are implementing a new “do not disturb” policy for embryos during the time they are cultured in our incubators. Now, if your embryos are in standard culture, rather than CAREmaps (time lapse), we will minimise the number of times we disturb them to assess them. There is some evidence that it may be better for your embryos if they are not taken out of the controlled incubation environment every day and we will be happy to explain this further to you.
Social Distancing and PPE
We will do our best to maintain social distancing wherever we can. There will be times during your treatment though when you will have to be in close or direct physical contact with members of our team. To protect you and our staff during these interactions we will be implementing a number of social distancing measures as well as the use of PPE where appropriate.
Before you come for your appointment at CARE, we will ask you these screening questions:
- Have you or your partner or a person in your household had any of the following symptoms in the last 2 weeks
- Have you been in contact with anyone in the last 2 weeks who has any of these symptoms or has been diagnosed with Covid-19?
If you answer no to these questions then you can be confident to start treatment. If you are uncertain about your answers or are worried about being a healthy carrier of the illness, please contact us for advice.
Choosing to Test
You can choose to have a test to check whether you have an active COVID-19 infection. The test will tell you whether you have an infection at the time of testing and having the test may give you confidence to start treatment and that you won’t be wasting your medications.
If you do have any symptoms of COVID-19 and you decide against having the screening test then we’ll ask you to delay your appointment and until you have completed isolation as advised by the government.
Health screening during your treatment
We will ask you to consider the health screening questions before every clinic visit. If you do develop symptoms during treatment, you must contact us before your appointment. To protect our patients and staff, we won’t be treating anyone with an active COVID-19 infection until they are fully recovered.
Being accompanied on a clinic visit
At this time we have to ask you not to bring anyone with you to your appointment, unless they are also having a consultation, procedure or test. If fewer people are in the clinic, then the environment will be safer for us all. You do still need to arrange to be accompanied home after having a procedure under sedation like egg collection or surgical sperm retrieval. Please arrange to contact the person accompanying you when you’re ready to go home so that they can meet you at the door of the clinic and we’ll deliver you to their safe care.
When you come to a CARE clinic we’ll ask you to wash your hands when you arrive using soap and water for at least 20 seconds. We recommend you also carry disposable paper tissues and that you capture sneezes or coughs in a clean tissue then dispose of the tissue in one of our clinical waste bins and wash your hands again. We will also make sure tissues are available at reception and in the clinic.
The HFEA Code of Conduct
Our regulator, the HFEA, has made it a condition that all patients sign up to a code of conduct before treatment. By signing this, you will be agreeing to avoid behaviours that might expose you to risks of Covid-19 infection at work and in private, and to restrict your social interactions as the government advises. If you book an appointment at CARE, we’ll send you a form to complete, confirming you will abide by the code of conduct. This is a requirement the HFEA has imposed and is mandatory.
All of our main clinics are now commencing treatments again. If you would like information about treatment with CARE, please call our patient enquiry team on 0800 564 2270
The following services are immediately available
We know some of you who may be anxious about the time which is passing. One way to use the time productively would, if appropriate in your circumstances, be to opt to have your frozen embryos tested using Pre-implantation Genetic Testing for Aneuploidy (PGT-A).
The benefits and weakness of this test are documented on our website but in short the test checks that embryos are chromosomally normal. Eliminating embryos that are not chromosomally normal speeds up the time to pregnancy and reduces the chances of miscarriage.
During COVID-19, we are offering a 10% discount on PGT-A testing for patients who have already had their consultation, have frozen embryos and who are waiting for treatment to be resumed.
If you would like to learn more about PGT-A, or wish to take advantage of this offer, please get in touch with our patient enquiry team on 0800 564 2270.
We know that when starting your fertility journey, especially at this time, you’ll have lots of questions.
Our New Patient Team is available to chat with you informally about your individual needs and concerns, and to outline the treatment options available at CARE. If you have any questions about a typical IVF patient journey, costs and how it all works they will be able to answer your questions. They can also book your initial consultation, if you wish.
If you decide to have fertility treatment with CARE, you’ll have access to our online Patient Portal, which we’ll use to keep in touch with you at every stage of your journey.
Through this secure channel, we will first ask you to complete a detailed medical questionnaire and upload the results of any previous tests you’ve had. Your fertility specialist will then review all your responses before your first consultation to make sure all your appointment time focuses on next steps and how we can best help you move forward.
Throughout treatment, you will be able to use our Patient Portal to access all your documents and information videos, and to sign consent forms. If you’d like to know more about our Patient Portal or what to expect, call our New Patient Enquiry Team on 0800 564 2270, or Book a Consultation.
We are doing everything possible to give you the best start to your fertility journey during the COVID-19 pandemic, which is why our doctors are now conducting consultations via Skype. We will also be offering face to face consultations shortly.
Your initial consultation will last about an hour, during which your consultant will share what they have learned from your medical history and test results if they are available, and talk you through your individualised treatment options. Your consultant will explain which further tests, if any, need to be done, and will also guide you through the steps of your expected treatment pathway.
There will probably be lots of information to take in during this appointment, but you’ll be given the details of who to contact at your clinic if you have any further questions.
During the bewildering events of COVID-19, we remain absolutely dedicated to making sure all our patients are fully supported, wherever you are in your fertility journey. Our Specialist Fertility Counsellors are offering free telephone and Skype appointments, and we are running online support events.
If the uncertainty of COVID-19 is making you anxious about your treatment, talking with a specialist fertility counsellor can help you feel more in control during this confusing time.
If you’d like to talk to someone who’s also going through fertility treatment, you can join us for a patient support event or get involved with our CARE Buddy scheme.
If you’d like to learn more about fertility treatments, our results, or the team at your local clinic, our website is a good place to start - we have lots of information and resources for you to explore.
There is lots of evidence that taking control of your diet and lifestyle directly impacts your fertility health and your baby’s development – learn more about the steps you can take to improve your fertility.
Zita West, leading fertility and pregnancy expert, gives her recommendations for how to support your immune system with small tweaks to your daily routine that can be done at home.
Worrying about fertility issues can be extremely stressful. All of us at CARE understand what you’re going through and we are here to help you every step of the way. We care passionately about you and your future, and your need for family is at the heart of everything we do. We are here to support you and help you through this.
With love from CARE x